1. Acceptance of Terms
These Terms of Service govern your use of the Handled Co. website and related communications, inquiries, proposals, or services. By accessing this website, submitting an inquiry, requesting a quote, or engaging our services, you agree to these Terms.
2. About Handled Co.
Handled Co. provides business administration support, lead response systems, follow-up automation, booking workflows, admin systems, process optimization, and related consulting or implementation services for small businesses, contractors, trades, local businesses, professional service providers, and growing teams.
3. Website Use
This website is provided for informational and business purposes. You agree not to misuse the website, interfere with security, copy content without permission, submit false information, or use the website for unlawful or misleading purposes.
4. Quotes, Proposals, and Availability
Pricing, timelines, examples, packages, and service descriptions are general and may not apply to every client. Final pricing and deliverables depend on business needs, workflow complexity, tools required, integrations, urgency, and project scope.
A quote, proposal, email discussion, or discovery call does not create a binding agreement unless confirmed in writing by both parties.
5. Client Responsibilities
Clients are responsible for providing accurate information, timely communication, necessary approvals, access credentials, branding assets, content, business rules, and other materials required to complete the work.
Delays in providing information, access, approvals, or feedback may impact timelines, deliverables, and project outcomes.
6. Payment Terms
Payment terms will be outlined in the applicable proposal, invoice, client agreement, or written communication. Depending on the project, Handled Co. may require a deposit, upfront payment, monthly retainer, milestone payment, or recurring support fee.
Late payments may result in delayed work, paused services, suspended support, or termination of services.
7. Revisions and Scope Changes
Reasonable revisions may be included where specifically stated. Requests that materially change the scope, complexity, deliverables, platform, integrations, or timeline may require additional fees and a revised timeline.
8. Third-Party Tools and Platforms
Services may involve third-party platforms such as email providers, form tools, CRMs, calendars, phone systems, automation platforms, website hosts, scheduling tools, payment processors, or analytics services. Handled Co. is not responsible for outages, pricing changes, restrictions, policy changes, security incidents, or feature changes outside our control.
9. No Guarantee of Results
Handled Co. aims to improve responsiveness, organization, workflow efficiency, follow-up consistency, and admin processes. However, we do not guarantee revenue increases, lead volume, booked jobs, customer retention, conversion rates, profit, or growth outcomes.
10. Intellectual Property
All website content, branding, graphics, written materials, page layouts, service descriptions, templates, documents, and other materials created by or for Handled Co. remain the property of Handled Co. unless otherwise agreed in writing.
11. Confidentiality
Handled Co. will make reasonable efforts to treat non-public client business information as confidential and use it only for service delivery, communication, or operational purposes.
12. Limitation of Liability
To the maximum extent permitted by law, Handled Co. is not liable for indirect, incidental, special, consequential, punitive, or business losses, including lost revenue, lost profits, lost leads, downtime, data loss, missed opportunities, or reputational harm.
13. Termination of Services
Either party may end an ongoing service arrangement according to the termination terms in the applicable proposal, invoice, or client agreement. Fees for completed work, approved work, third-party costs, setup time, or active billing periods may remain payable.
14. Changes to These Terms
Handled Co. may update these Terms from time to time. Continued use of the website after changes are posted means you accept the updated Terms.
15. Contact
Handled Co.
Email: hello@handledco.ca
Service Area: GTA & Southern Ontario