1. Introduction
Handled Co. (“Handled Co.,” “we,” “our,” or “us”) respects your privacy and is committed to handling personal information responsibly. This Privacy Policy explains how we collect, use, disclose, store, and protect information when you visit our website, submit a form, request a quote, communicate with us, or engage with our services.
Handled Co. provides business administration, lead response, follow-up automation, booking systems, workflow optimization, and related consulting or setup services for small businesses and growing teams.
2. Information We Collect
We may collect personal and business information that you voluntarily provide, including:
- Name and business name
- Email address and phone number
- Service area or business location
- Quote form, contact form, email, phone, or consultation details
- Information about your workflows, customer inquiry process, scheduling needs, and admin challenges
- Files, branding assets, business information, or materials you provide for a project
We may also collect limited technical information such as browser type, device type, approximate location, referring website, pages viewed, and general usage data.
3. How We Use Your Information
- Respond to inquiries and quote requests
- Schedule discovery calls or consultations
- Prepare proposals, recommendations, or project scopes
- Deliver services and support client projects
- Communicate about project status, updates, revisions, and support
- Improve our website, service offerings, marketing, and customer experience
- Maintain records, invoices, agreements, and operational documentation
- Protect the security and proper use of our website and systems
4. Contact Forms and Quote Requests
When you submit a form, the information may be sent to us by email or through a form service. We use this information to understand your needs and respond. Submitting a form does not create a client relationship until services are agreed to in writing.
5. Cookies and Analytics
Our website may use cookies, analytics tools, hosting logs, or similar technologies to understand visitor behavior and improve website performance. If tools such as Google Analytics, Meta Pixel, Calendly, CRM software, email marketing platforms, or form processors are added later, those tools may process information according to their own policies.
6. Third-Party Service Providers
We may use trusted third-party platforms for website hosting, email, scheduling, forms, payments, automation, CRM, phone systems, or analytics. We only share information where reasonably necessary for operations, service delivery, security, or legal compliance. We do not sell personal information.
7. Data Security
We use reasonable safeguards to help protect information from unauthorized access, misuse, loss, or disclosure. However, no website, email system, or online platform can guarantee complete security.
8. Data Retention
We retain information only as long as reasonably necessary for communication, service delivery, recordkeeping, business operations, legal compliance, dispute resolution, and security.
9. Your Rights and Choices
You may request access to, correction of, or deletion of personal information we reasonably control. We may need to verify your identity and may retain certain information where required for legal, accounting, security, or legitimate business purposes.
10. Email Communications
If you contact us or request information, we may reply using the contact information you provided. You can ask us to stop sending non-essential communications at any time.
11. Children’s Privacy
Our website and services are intended for businesses and adults. We do not knowingly collect personal information from children.
12. Changes to This Policy
We may update this Privacy Policy as our services, tools, or legal obligations change. The updated version will be posted on this page.
13. Contact Us
Handled Co.
Email: hello@handledco.ca
Service Area: GTA & Southern Ontario